Privacy Policy

Information We Collect

• Contact & business information: name, email, phone number, company name, and details you provide through forms, chat, demo requests, or sales conversations
• Usage data: pages visited, device/browser type, IP address, and interactions with our website or chat widgets
• Communications data: call recordings, transcripts, SMS messages, and chat logs processed through U ai services
• Payment information: billing details processed by our payment providers (we do not store full card numbers on our servers). Service terms are agreed in your signed service contract.

How We Use Information

• Provide, operate, and improve our CRM, phone, messaging, and related services
• Respond to inquiries, schedule demos, and deliver customer support
• Send service-related updates, onboarding materials, and account notifications
• Analyze usage to improve product performance, security, and reliability
• Comply with legal obligations and enforce our Terms of Service

SMS / Text Messaging

If you opt in to receive text messages from U ai, we collect and use your mobile phone number to send SMS related to demos, appointments, account updates, support, and follow-up on inquiries. See our SMS Opt-In & Text Messaging Terms for full program disclosures.

• Opt-in: You must affirmatively consent before we send marketing or recurring SMS. Consent is not required to purchase services.
• Opt-out: Reply STOP to any message to unsubscribe. Reply HELP for help.
• Frequency & rates: Message frequency varies. Message and data rates may apply.
• Sharing: We use messaging providers (such as Twilio) to deliver SMS. They process data only as needed to provide messaging services.

Calls, Messages & CRM

• Calls, texts, and web inquiries handled through U ai may be recorded, transcribed, and stored for quality and CRM purposes
• Clients control how lead data is used within their U ai account and CRM pipeline
• Automated routing and follow-up tools may not always be 100% accurate

Third-Party Services

• We use trusted vendors for hosting, analytics, telephony (e.g., Twilio), scheduling, and chat/messaging tools
• We use Meta (Facebook) technologies, including the Meta Pixel, for advertising measurement and analytics. Meta may collect information about your visit according to Meta’s privacy policy
• These providers process data only as needed to deliver their services and are bound by their own privacy policies
• Our site may include embedded widgets (such as live chat) that collect information according to the widget provider’s policies

Cookies & Tracking

• We use cookies and similar technologies to remember preferences, measure site performance, and support marketing analytics
• We use the Meta Pixel and similar tags that may set cookies or use other identifiers for ad measurement and retargeting
• You can control cookies through your browser settings; disabling cookies may limit some site features

Data Retention & Security

• We retain information as long as needed to provide services, meet legal requirements, and resolve disputes
• We implement reasonable administrative, technical, and organizational safeguards to protect your data
• No method of transmission or storage is 100% secure; we cannot guarantee absolute security

Your Choices & Rights

• You may request access, correction, or deletion of personal information we hold about you, subject to legal and contractual limits
• You may opt out of non-essential marketing communications at any time
• California and other state privacy laws may provide additional rights; contact us to exercise them

Contact Us

• U ai
• 3614 Martin Luther King Jr Dr, Port Arthur, TX 77640
• Email: support@uaicrm.com
• Phone: (316) 558-6979

Changes to This Policy

• We may update this Privacy Policy from time to time. The effective date at the top will reflect the latest version.
• Continued use of our website or services after changes constitutes acceptance of the updated policy.